Refund Policy
Refund Policy for VistaShop Online
Last Updated: 01.05.2026
We want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible for a refund or exchange under the following conditions:
4.1 Returns
- Returns are accepted within [30 days] of receiving your order.
- Products must be in new, unused condition with all original packaging intact.
- To initiate a return, please contact us through our online contact form.
4.2 Refunds
- Once we receive and inspect your returned product, we will issue a refund to your original payment method.
- If a refund is not possible, we may offer a store credit or exchange.
4.3 Non-Refundable Items
Some items may be non-refundable, including:
- Custom or personalized products
- Digital downloads or services
4.4 Shipping Costs
You will be responsible for return shipping costs unless the item is defective or we made an error in your order.